Application Maintenance and Support

Following a new implementation of a CPM platform or a change in your CPM administration team or simply by decision to outsource your CPM platform maintenance and support, you may require to trust a capable external partner, expert in group accounting and controlling, expert in the CPM technology you use and with a professional support platform in place. Satriun is such a partner.

We generally cover the following functional topics:

• Analysis of results computed by your CPM solution
• Assistance on Plans, Budgets, Consolidation production
• Error messages analysis and consistency checks
• Knowledge transfer to CPM administrators and end-users
• Adjustment of calculation rules
• Assistance to reporting and scorecards creations and modifications
• Non-regression testing following platform upgrades
• Generic functional questions

We generally cover the following technical topics:

• Assistance to understand technical calculations within the application
• Assistance with Master Data management
• Assistance with scripts, codes and rules
• Security management and user access rights
• Issues with Data Integration
• Performance of version upgrades (on some CPM technologies)
• Generic technical questions

With our relevant experience in both functional topics (controlling, IFRS, consolidation, reporting) and technical topics (architecture design and installation, performance management, data integration) we can deliver a value-added service that helps your organization not only in maintaining your CPM platform, but also in internalizing precious knowledge about the CPM technology in use and achieve independence.

We have a dedicated support team and can accommodate various service levels – from high availability and dedicated on-call resources to longer response times or planned improvement windows.

We run a professional helpdesk-style system with tickets, workflow, documentation and transparency in handling and analysing support requests and outcomes.